A month after launching a new experience for Sales reps and a redesign that drew both love and hate from its global user base, the messaging app Slack is moving forward with its mission of making collaborative work easier for enterprises.
Today, the Salesforce-owned platform announced Slack AI, a new set of generative AI smarts that will be built right into the platform’s messaging interface, and, ideally, will allow users to save time and be more productive.
The features are set to be demonstrated at Salesforce’s annual Dreamforce conference next week, along with a new Lists capability for better management of assigned work, and an updated workflow builder that will allow even more users to build automations and get things done within the platform.
“Slack started off as a channel-based messaging platform but we’re really evolving it into an intelligent productivity platform,” Rob Seaman, the SVP of enterprise product at Slack, told NeuralNation. “There are three key areas of the product we’re focused on:
The AI also helps identify task creation opportunities and reminds users of key topics throughout conversations. Salesforce noted in a press release that this AI feature “marries natural language processing with Slack conversations, allowing teams to easily capture important messages, search for records, and communicate faster.”
In addition, the AI feature also provides insights to help Salesforce customers better understand customer interactions. With the AI feature, users can more easily track customer conversations in real-time, identify customer sentiment, and identify opportunities to provide better customer service.
This new AI feature is the latest addition to Salesforce’s suite of products for Slack, which includes integrations with Salesforce Sales Cloud, Service Cloud, and Marketing Cloud. With the Salesforce Slack AI, teams can move conversations seamlessly from Slack channels into Salesforce records for faster, more accurate insights.
The Salesforce Slack AI is now available to use, and Salesforce customers can access the feature through the Slack bot. It’s clear that Salesforce is continuing to expand and innovate its Slack integrations, providing customers with powerful tools to maximize the productivity and collaboration of their teams.
