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Revolutionize your contact center with Observe.ai’s new contact center large language model (LLM) and generative AI suite! With a 30-billion-parameter capacity and training on real-world contact center interactions, our LLM outperforms generic models like GPT-3.5 in accuracy and relevance. But what sets us apart is the calibration and control we give our users. Fine-tune and customize the model to suit your specific contact center needs and empower your agents to provide better customer experiences.
Our LLM has undergone specialized training on multiple contact center datasets, equipping it to handle various AI-based tasks customized for contact center teams. And with our generative AI suite, we strive to boost agent performance across all customer interactions, from phone calls and chats to queries, complaints, and daily conversations.
Event
Transform 2023
Join us in San Francisco on July 11-12, where
Observe.ai launched a new contact center language and machine-learning product suite featuring a 30-billion-parameter language model and generative Artificial Intelligence (AI) capabilities. The company is aiming to change how customer service is delivered by humanizing interactions and automating time-consuming manual operations in the contact center.
Observe.ai’s suite of products combines natural language understanding, semantic understanding, and deep learning that enables customers to create better customer service experiences and improve their operational efficiency. The product suite includes the 30-billion-parameter language model which enables AI to understand customer intents, even from previously unseen intents. For example, AI will be able to recognize and address customer queries accurately, reducing the need for humans to get involved in lengthy conversations.
The suite also features generative AI capabilities, which allows customer service agents to quickly respond to queries while utilizing AI-generated intents. This greatly enhances the customer experience and reduces the need for manual operations, saving valuable resources.
The product suite also provides a comprehensive set of analytics that can help customers better understand customer insights, allowing them to make better business decisions.
All in all, Observe.ai’s product suite has the potential to revolutionize how customer service is delivered. By leveraging AI-driven capabilities, businesses can automate a large portion of manual operations and enhance customer experiences. It is expected that the suite will be widely adopted by businesses in the coming years.
