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AI is the buzzword of the moment, but a recent survey by GE Healthcare has revealed that there is still a significant level of distrust and skepticism around its use in medical settings.
The Reimagining Better Health poll of 5,500 patients and patient advocates and 2,000 clinicians found that while the majority of doctors believe that AI has the potential to transform healthcare, many feel that the technology is not yet ready and remains marred by roadblocks such as biases.
Despite this, healthcare giants are continuing to experiment with AI models, including generative technologies like ChatGPT and conversational AI, to improve patient experience and outcomes, automate tasks, and enhance productivity.
AI is here but concerns remain
Whenever anyone talks about AI, they mention how the technology is revolutionizing patient care, be it via drug discovery or predicting an individual’s best treatment plan. In the GE survey, clinicians iterated similar benefits, with 61% saying the technology can help with decision-making, 54% saying it enables faster health interventions, and 55% suggesting it can help improve operational efficiencies.
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GE Healthcare released their annual report today, examining the development of Artificial Intelligence (AI) in medical settings. One of the main takeaway findings was that a lack of trust has been hindering the AI revolution in the medical sphere.
The report found that the perceived external risks associated with the adoption of AI technology remain high. Many healthcare organizations still have reservations about implementing AI, due to concerns about potential risks such as data security and privacy infringements.
GE Healthcare’s chief medical officer, Dr. John Long, highlighted the need for trust in order for the AI revolution to succeed. He explained, “Trust is the key to unlocking AI’s potential in healthcare settings. For AI to realize its full potential, new levels of trust must be forged between AI and healthcare providers, patients, the public, payers, and regulators. That trust starts with understating the potential benefit of AI for improved clinical and financial outcomes.”
Other findings from the report showed that there is a clear appetite for the development of AI in healthcare. Almost 80% of the healthcare providers interviewed for the study expressed confidence in AI impacting clinical decision-making in the near future.
Awareness of the potential of AI is something that is growing in all parts of the healthcare system, and the report shows that stakeholders are already taking steps to address their concerns about the technology.
The report advises healthcare organizations looking to invest in AI to take a holistic, responsible approach to ensure trust in the technology. This includes investing in leadership that can identify and deliver meaningful benefits, and developing capabilities necessary for understanding and managing responsible approaches to data privacy, security, and data governance.
In conclusion, while healthcare organizations may have reservations about the implementation of AI, the GE Healthcare report identified that a clear desire for the technology exists and progress is being made in developing trust in the potential of AI.