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Today, Sprig, a leading artificial intelligence (AI) solutions provider, has announced the launch of a new tool that harnesses AI to convert product surveys into interactive conversations. This groundbreaking technology allows companies the ability to gain valuable customer insights by engaging with their customers in a more personalised and natural way.
The AI-powered tool is designed to simplify survey design and to make customer surveys more effective. By transforming surveys into interactive conversations with customers, Sprig’s technology allows companies to gain the necessary customer data needed to develop more effective products and services.
The AI technology can be customised to understand the customer’s various inputs such as intent, opinions and preferences. The technology can then drill into customer responses to gain deeper insights into customer needs. This makes it easier for companies to create products and services that are tailored to customers’ exact needs, resulting in greater customer satisfaction.
The patented technology is said to drastically reduce the amount of time taken to incentivise customer surveys and can be used to quickly measure customer reactions to a range of product developments. Sprig also plans to add additional features to the tool in the near future that can help customers more accurately express their views on product features.
Sprig’s AI-powered tool has the potential to revolutionize the way companies interact with their customers. By transforming survey data into highly interactive conversations companies can now gain deeper insights into customer needs and preferences more efficiently than ever. This has the potential to help companies develop products and services that are better tailored to meet customer needs.
