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JustCall, a leading customer engagement platform, today announced the launch of their new AI-powered platform for call center operations. The new platform is built to enhance customer engagement by integrating sentiment analysis capabilities into the customer service process.
The platform provides customer-facing staff with access to advanced AI-based sentiment analysis capabilities that detect and measure customer sentiment in real-time. This enables customer service teams to detect customer emotion instantly and make decisions to improve customer experience. It also provides a comprehensive understanding of customer sentiment, allowing customer service representatives to identify areas of improvement and improve the customer service process accordingly.
The platform is integrated with JustCall’s contact center products, such as the conversation management and conversation scoring tools. This integration makes it easy for contact center staff to use the sentiment analysis capabilities without any extra effort.
In addition, the new platform helps customer service teams to make better decisions and resolve customer complaints faster. The sentiment analysis capabilities identify customer sentiment in real-time and trigger an automated response tailored to the customer’s specific emotional needs. This helps customer service teams to proactively address customer issues and resolve them in a timely manner.
As part of the launch, JustCall is offering free trial and analysis to existing customers which will help them to better understand how sentiment analysis works and how it enhances their call center operations.
JustCall’s AI-powered sentiment analysis platform is set to revolutionize the way customer service teams interact with customers in the contact center. By enabling sentiment analysis at the customer service level, JustCall is helping contact center teams to better understand the customer’s emotional needs and respond to them accordingly. This helps to improve customer satisfaction, reduce customer service costs, and increase customer loyalty.
